The contractual relation between ISPB and its clients (including the one having as object the e-banking service) is regulated by contract forms and general contract conditions underwritten by the parties, integrated in the contractual relation. In the case of dispute, these have priority on the provisions of this document.
We advise users to read this document carefully, since, by using the Website, users approve its provisions without conditions and reserve.
B. Ownership of Website and communications
The Website is owned by Intesa Sanpaolo Private Bank (Suisse) SA.
Any communication concerning the Website and/or the protection of personal data can be sent to the email address: firstname.lastname@example.org or to the fax number +41 91.260.82.00
The regular mail address is as follows: Via S. Balestra 12, CH-6900 LUGANO (Switzerland)
ISPB has also made available the following phone number, if you have any question or other needs: +41 91 260 82 82
All communications concerning the relation between the parties should be made in writing and shall be deemed to be validly and effectively made on their reception, if made by regular mail, or on reception of the read receipt, if made by email.
C. Acceptance and change to these disclosures and contractual terms
By accessing and/or using the Website, users accept to operate under the terms and conditions specified by this document in the version in force at the time of the access and/or use of the Website. The current version may be displayed clicking on the link at the bottom of the page. Users are responsible for verifying the current version of this document with the utmost care before accessing and/or using the Website, as ISPB retains the right to change this document at any time and at its own discretion.
D. Terms that may apply to the use of the Website
Territorial restrictions on website access
The website is addressed exclusively to current and future clients with residence / offices in Switzerland. The access to the website is therefore restricted to current and future clients with residence / offices in Switzerland By accessing the Website, users confirm that they meet this requirement. The use of English should be understood simply as an aid to current and future foreign clients with residence / offices in Switzerland (who do not speak Italian). The use of Italian is due to the fact that the bank’s offices are located in the Ticino Canton, where Italian is the official language. The use of Italian should not be seen in any way as suggesting a link to the Italian government, or as an indication that the activity of the bank is addressed to Italian clients.
No offer of products and services.
This website is not meant to provide financial or banking services of any kind, but only general information on ISPB and its activities. Likewise, none of the information published represents an invitation, offer, solicitation, or recommendation to buy or sell investment products, execute transactions, or sign contracts of any kind with ISPB. No contract with the client may be signed remotely, through the website, or by using the email or phone / fax numbers provided here.
Restrictions on the use of email
This Website provides an email address which may be used to ask ISPB questions of a general nature. As the authorisation to receive email messages from abroad may be subject to legal restrictions, the electronic message must specify the nationality and the residence or location of the offices of the sender; missing this, the message is immediately deleted. The message is also deleted if there is a restriction as specified above. The user states, under his own responsibility, that the information provided is true, accurate, up-to-date and complete. Unless otherwise expressly agreed, the bank does not accept orders or instructions sent by email or through any other electronic messaging system. As the Internet is accessible by anybody and open, standard email messages sent through the Internet are neither confidential, nor protected. They may be read by third parties, lost, intercepted or altered. Even if the sender and the recipient are in the same country, moreover, the email may transit outside the national borders. We recommend using a secure channel to communicate with ISPB. Standard email should not be used to send personal or confidential information, such as information on bank accounts.
Contents and services of third parties, external links
This Website may contain links to websites, online resources and services outside the www.intesasanpaoloprivate.ch domain. ISPB has no control on these websites and resources, especially with regard to the security and protection of the data, therefore we accept no responsibility for malfunctioning, unavailability, damage or loss deriving from the use of / reliance on any content, good and/or service made available on these external websites and resources.
Intellectual property rights and policy on links
ISPB holds full and exclusive intellectual property rights on the Website and all related resources, graphics, databases and contents, as well as on any brand, logo and designation protected by law, and on trademarks, registered and non-registered. Any use by third parties not supported by a legal or contractual licence (obtained in writing, in the latter case) is illegal and liable under civil and criminal law. The activation of hypertext links to the Website (homepage and/or internal pages) is strictly forbidden, unless prior consent in writing has been given by ISPB.
Conduct of the user
The user shall use the Website legally, respecting the rights of ISPB and third parties and in compliance with this document. Specifically, the user shall:
a) not use the Website illegally, immorally or to the detriment of the rights of third parties;
b) ensure that the data and information provided are up-to-date and true;
c) not use the Website to send material that may be considered illegal, bothersome, defamatory, abusive, threatening, damaging, vulgar, obscene, pornographic, or otherwise inappropriate;
d) verify carefully the security of his own devices, ensuring that they are not affected by malware, such as viruses and Trojan horses;
e) not send material to support acts that may represent a criminal offence, result in liability for damages, or break Swiss and foreign laws;
f) not use the Website for illegal or fraudulent activities, or to the detriment of the rights of third parties, including privacy rights and other rights of the individual;
g) not use media of any kind, software included, to interfere or attempt to interfere with the activities of the Website or to prevent users from using its services.
Ban from Website
ISPB reserves the right, at its sole discretion, to ban, fully or in part, a user from accessing and/or using the Website, especially when there are indications of potential activities or conducts not in compliance with this document.
Exclusion of guarantee
Users expressly acknowledge that they use the Internet and this Website at their own risk. This Website does not provide any guarantee on the completeness and/or accuracy of the information and/or communications published on /channelled by the Website, and/or provided by linked resources.
The user shall indemnify/hold harmless ISPB and its affiliated companies, partners, executives, contractors, representatives, agents, employees, transferees and assignees, from any damage/harm incurred, from any claim and/or request of third parties, including legal expenses, deriving from illegal use of the Website, failure to comply with these provisions, or violation of legal provisions by the user.
Refraining from enforcing a right is not equivalent to waiving it or to agreeing to a change in the contract
The fact that ISPB does not exercise its rights and/or prerogatives, and refrains from asking others to comply with some provisions of this document should not be interpreted as waiving these rights and/or prerogatives in the future, or as consenting to change these provisions.
If any provision of this document is found to be invalid or not in force, the remaining provisions shall continue to be in force at all effects.
E. Personal data protection
This section describes the policy of the Website on the processing of the personal data of its users. ISPB processes the personal data of the users pursuant to legislation on banking and protection of personal data, specifically the Personal Data Protection Act of the Swiss Federation (LPD, RS 235.1) and the related Ordinance (OLPD, RS 235.11). By accessing and/or using the Website, users give their consent to the processing of personal data as provided for or implied by this document.
Personal data are defined as the data and information that concern an identified or identifiable individual, unless the user has made these data publicly available by other means and without reserve (henceforth, “Personal Data”).
Collection, processing, transmission and storage of personal information
This Website collects and processes, as part of the visit to the Website or if there is a legal obligation, any Personal Data provided by the user (for example, the email address if the user sends an electronic communication). Other personal information, such as, for example, information on the use of the Website (IP address of the user’s device, length of time spent on the website, services used, links and messages activated etc.), are analysed, automatically and anonymously, to assess the introduction of new functions, improve the quality of the Website and optimise its use.
This Website does not prepare, nor send, newsletters or advertising created on the basis of the online activity of its users. It does not track the online activities of users, nor support the use of third party instruments aimed at the targeted monitoring of the use of web resources or email by users. This Website does not sell, rent, lend, trade or transfer Personal Data (including email addresses) to third parties. ISPB shall consider all personal information to be strictly confidential.
This Website shares the Personal Data of its users with third parties only if allowed or required by law, or with the explicit consent of the individual involved. If allowed or required by law, or in the case of an order from the Swiss judicial or administrative authorities, the Website is allowed to share the personal information of the users of the Website without informing them.
This Website stores Personal Data only to the extent needed for the purpose for which the data have been collected, or to the extent that there is a legal obligation to store them.
Personal Data are stored on servers owned by ISPB and located in the Ticino Canton. This Website is managed and can be accessed by persons adequately trained and directly employed by ISPB, as required to ensure the proper operation of the Website.
The user specifically authorises ISPB to reply using the email address provided by the user himself. In this respect, we remind users that (i) the use of email does not ensure the confidentiality and integrity of the Personal Data in transit, (ii) many email service providers are located or store their data in countries that do not guarantee an adequate protection of personal data (for example, the U.S., see up-to-date official list that can be downloaded here), (iii) the use of this email service involves the transfer and storage of Personal Data in a country that does not guarantee the adequate protection of these data.
Links to third party resources
This website may contain links to websites, services and other online resources attributable to third parties. ISPB is in no way responsible for the contents, security and availability of these websites and resources. In particular, ISPB does not verify the policies of third parties, nor guarantee that these will protect the users’ privacy and personal data.
By providing their Personal Data and using the Website, users agree to the processing of Personal Data in compliance with the law and according to the objectives and the procedures described or implied by this document.
This Website implements security measures, reasonably required by circumstances and proportionate, against the unauthorised access, use, transmission, alteration, loss or destruction of Personal Data. These measures include precautions of a technical (especially: encrypting), physical and organisational nature. As the Internet is an “open network”, however, ISPB cannot guarantee, and does not guarantee, an absolute level of security.
Users have the right to verify that their Personal Data are correct, and to obtain their modification, correction and/or update. By making a request in writing, users have the right to be informed if, and how, personal information concerning them is processed. In some special cases, if required by law, access to the data may be denied.
Cookies are small text files downloaded by websites or servers in users’ browsers while these browse the web. Cookies enable these websites or servers to recognise the browser during browsing and afterwards. Cookies help improving users’ online experience, for example by saving the preferences expressed by users, or sparing them from having to log in every time they clicks on a different page. Cookies may also be used to track users online, which affects the privacy of the users.
There are different categories of cookies. With regard to the party downloading the cookie on the user’s terminal, if this is the owner of the website visited, the cookie said to be a “first party” cookie, while if it is a third party website/server (hosted by the visited website), the cookie is said to be a “third party” cookie. With regard to the duration of the cookie, “session” cookies are downloaded to record access to the website. They therefore expire when the browser is closed. “Persistent” cookies stay instead in the memory of the device even after the browser is closed (until the expiration date of the cookie). With regard to the purposes of the cookie, we can distinguish “technical” cookies and “profiling” cookies. Technical cookies are used to make web browsing possible, or to provide the service requested by the user. They are not used for other purposes and are usually managed by the owner of the website visited. “Analytic” or “statistical” cookies are assimilated to technical cookies if used directly by the owner of the website to collect information, in aggregate form, on the number of users and on the way in which these interact with the website. Profiling cookies are usually third party cookies used to create a profile of the user based on his online behaviour and habits and propose targeted advertising messages.
Website statement on cookies
This Website uses technical and statistical first party cookies, both persistent and session cookies, mainly for the purpose of customising the Website configuration, keeping browsing active, analysing the flow of traffic and the use by users, and for system administration purposes.
This Website does not use, nor does it allow the use of, profiling cookies or third party cookies, with the exception of the Google Analytics cookie.
Google Analytics records the data and browsing trends of the users of the Website, storing and processing information such as IP address, the time of the visit, the pages viewed, the time spent browsing by page, the links activated, whether it is a first visit, etc., as well as information on the origin of the traffic to the Website. The information generated by the cookies is sent to a Google server in the United States and stored there. Google may share this information with third parties. If you want to disable Google Analytics, the corresponding browser “add-on” can be found by clicking on this link. For more information on Google Analytics, please visit the website below (link).
Option to disable or delete cookies, technical consequences
Users have the option to change the settings of the browser to be notified when a cookie is downloaded or to block cookies (in general, by cookie type, or by originating website). Blocking cookies in general, including technical cookies, may limit the functionality of the Website. Users have the option to delete the cookies from the memory of the browser, as well as to change the settings of the browser so that it automatically deletes the cookies when it is closed (recommended).
By default, browsers automatically accept cookies. Directions to disable or delete cookies can be found on the website of the browser developer. We refer to the following pages for the best-known browsers: Microsoft Internet Explorer (link) and Edge (link); Google Chrome (link); Apple Safari (link); Mozilla Firefox (link) and Opera (link).
There are other ways to reduce the risk of online tracking, such as:
selecting the option DoNotTrack (link) on the browser (if available);
using the “private” or “anonymous” function of the browser (if available), which ensures that cookies are deleted from the device after browsing.
G. Applicable law and jurisdiction
The legal and contractual relation between the user and ISPB with reference to the access and use of the Website (and the related resources) are regulated by substantive Swiss law, excluding international civil law provisions.
The parties agree that the Court of Lugano (TI) shall have exclusive jurisdiction on any dispute arising or simply related to the use of the Website, without prejudice to any mandatory right provision. ISPB reserves the right of having recourse to the competent Court at the registered office, branch or residence of the user.